At PRV Rentals, we aim to provide a smooth and transparent rental experience. Please read our return and refund policy carefully before making a booking.
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1. Booking Cancellation & Refunds
Before Trip Start:
• Cancellation 24 hours or more before pickup:
Eligible for a full refund, excluding any payment gateway or convenience charges.
• Cancellation within 24 hours of pickup:
A cancellation fee may apply. Refund (if any) will be processed after deduction.
After Trip Start:
• Once the trip has started, no refund will be issued for early returns or unused rental hours/days.
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2. Vehicle Return Policy
• The vehicle must be returned at the agreed date, time, and location mentioned in the booking.
• Late returns may attract additional charges as per hourly or daily rental rates.
• The vehicle should be returned in the same condition as provided at pickup, excluding normal wear and tear.
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3. Refundable Security Deposit
• The security deposit (if applicable) will be refunded within 5–7 working days after vehicle inspection.
• Deductions may be made for:
• Traffic fines or challans
• Fuel shortage
• Vehicle damage
• Excessive cleaning requirements
• Late return penalties
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4. Non-Refundable Situations
No refund will be provided in the following cases:
• User fails to provide valid documents at pickup
• No-show at the pickup location
• Booking cancelled after trip start
• Violation of PRV Rentals terms & conditions
• Vehicle misuse, illegal activities, or rash driving
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5. Refund Processing Time
• Approved refunds will be processed to the original payment method.
• Refunds typically take 5–10 working days, depending on the bank or payment provider.
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6. Vehicle Issues or Breakdown
• In case of a technical issue or breakdown from PRV Rentals’ end, we will:
• Provide a replacement vehicle (subject to availability), or
• Offer a partial or full refund, depending on trip usage and situation.
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7. Policy Updates
PRV Rentals reserves the right to modify this return and refund policy at any time. Updated policies will be effective immediately upon posting on our website.
