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Privacy Policy for PRV Go
 

Effective Date: May 12, 2026

Welcome to PRV Go (“PRV Go”, “we”, “our”, or “us”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile application.

Website: www.prvrentals.com

By using our services, website, or mobile application, you agree to the terms of this Privacy Policy.
 

1. Information We Collect
We may collect the following types of information:

Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Address

  • Government ID / Driving License details

  • Booking and rental information

  • Payment-related information
     

Device & Usage Information

  • Device type

  • IP address

  • Browser type

  • Mobile device information

  • App usage data

  • Crash logs and analytics
     

Location Information

We may collect location information to:

  • Improve booking services

  • Provide nearby services

  • Verify pickup and drop locations

  • Enhance customer experience
     

Location access is only used with your permission.

2. How We Use Your Information

We use collected information for:

  • Processing bookings and rentals

  • Customer support

  • Identity verification

  • Improving app performance

  • Sending booking updates and notifications

  • Fraud prevention and security

  • Legal compliance

  • Marketing and promotional communication

3. Permissions Used in Mobile App

Our mobile app may request the following permissions:
 

Camera Permission

Used for uploading documents such as driving licenses or ID verification.
 

Storage Permission

Used for uploading files and saving booking-related documents.
 

Location Permission

Used to provide location-based services and improve booking experience.
 

Phone Permission

Used to contact customer support directly from the app.
 

4. Sharing of Information

We do not sell personal information.

We may share information with:

  • Service providers

  • Payment partners

  • Legal authorities when required by law

  • Technical and hosting partners

All third-party partners are expected to maintain confidentiality and security.
 

5. Data Security

We use reasonable security measures to protect user information from:

  • Unauthorized access

  • Misuse

  • Loss

  • Disclosure

  • Alteration

However, no online service is completely secure.
 

6. Data Retention

We retain user information only as long as necessary for:

  • Providing services

  • Legal obligations

  • Business operations

  • Dispute resolution
     

7. User Rights

Users may:

  • Request access to their data

  • Request correction of inaccurate information

  • Request deletion of their information

  • Opt out of promotional communication

To make such requests, contact us using the details below.
 

8. Third-Party Services

Our app or website may contain links to third-party services such as:

  • Payment gateways

  • Google Maps

  • Social media platforms

We are not responsible for third-party privacy practices.
 

9. Children's Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children.
 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on:
www.prvrentals.com

Users are encouraged to review this page periodically.
 

11. Contact Us

If you have questions about this Privacy Policy, you may contact us:

PRV Go
Website: www.prvrentals.com
Email: support@prvrentals.com
 

12. Consent

By using our website or mobile application, you consent to this Privacy Policy and agree to its terms.

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