Hyundai Creta

At PRV Rentals, we aim to provide a smooth and transparent rental experience. Please read our return and refund policy carefully before making a booking.

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1. Booking Cancellation & Refunds

Before Trip Start:
    •    Cancellation 24 hours or more before pickup:
Eligible for a full refund, excluding any payment gateway or convenience charges.
    •    Cancellation within 24 hours of pickup:
A cancellation fee may apply. Refund (if any) will be processed after deduction.

After Trip Start:
    •    Once the trip has started, no refund will be issued for early returns or unused rental hours/days.

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2. Vehicle Return Policy
    •    The vehicle must be returned at the agreed date, time, and location mentioned in the booking.
    •    Late returns may attract additional charges as per hourly or daily rental rates.
    •    The vehicle should be returned in the same condition as provided at pickup, excluding normal wear and tear.

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3. Refundable Security Deposit
    •    The security deposit (if applicable) will be refunded within 5–7 working days after vehicle inspection.
    •    Deductions may be made for:
    •    Traffic fines or challans
    •    Fuel shortage
    •    Vehicle damage
    •    Excessive cleaning requirements
    •    Late return penalties

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4. Non-Refundable Situations

No refund will be provided in the following cases:
    •    User fails to provide valid documents at pickup
    •    No-show at the pickup location
    •    Booking cancelled after trip start
    •    Violation of PRV Rentals terms & conditions
    •    Vehicle misuse, illegal activities, or rash driving

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5. Refund Processing Time
    •    Approved refunds will be processed to the original payment method.
    •    Refunds typically take 5–10 working days, depending on the bank or payment provider.

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6. Vehicle Issues or Breakdown
    •    In case of a technical issue or breakdown from PRV Rentals’ end, we will:
    •    Provide a replacement vehicle (subject to availability), or
    •    Offer a partial or full refund, depending on trip usage and situation.

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7. Policy Updates

PRV Rentals reserves the right to modify this return and refund policy at any time. Updated policies will be effective immediately upon posting on our website.

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